The world of B2B commerce is rapidly transforming. As new technologies emerge and buyer expectations evolve, B2B sellers are navigating a changing landscape. Here are the three significant trends that are reshaping B2B buying behaviors:
Trend 1: Digital Takes the Lead in Sales
The reliance on in-person sales meetings has waned, with 43% of B2B buyers now preferring digital communication for their purchasing needs. B2B sellers must enhance their digital sales channels to match the convenience and directness that buyers have come to expect.
Trend 2: The Demand for Personalized Experiences
B2B buyers are increasingly seeking personalized shopping experiences akin to B2C. With 67% of buyers willing to switch suppliers for a more customized approach, personalization has become a key driver in buyer retention and satisfaction.
Trend 3: Omnichannel Is the New Standard
Omnichannel commerce is no longer optional; it’s essential. Customers interact with suppliers through an average of 10 channels, requiring a seamless and consistent buying experience across all platforms.
To stay current, B2B sellers should quickly adapt to these shifts. Selling online, creating shopping experiences that feel personal, and connecting with customers wherever they are, is key to success. The B2B market is moving towards an online, personalized approach that reaches customers through various paths.
Want to learn more? Connect with our Shopify Plus Experts to guide you through these changes and help your business grow.
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